Warranty and returns
Hypex Electronics warrants devices for a period of two years (B2C) after the original date of purchase against defects due to faulty workmanship or materials arising from normal use of the device. Business to business warranty is limited to one year (B2B).
https://www.hypex.nl/FAQ-Hypex/Warranty-and-returns/What-is-the-warranty-on-Hypex-products
The warranty covers working parts that affect the function of the device. It does NOT cover cosmetic deterioration caused by fair wear and tear, or damage caused by accident, misuse, or neglect. Any attempt to modify or take apart the device (or its accessories) will void the warranty.
Did you order products, but you have changed your mind? Or ordered the wrong item?
https://www.hypex.nl/FAQ-Hypex/Warranty-and-returns/Wat-is-the-return-policy-for-Hypex-products-within-the-14-days-view-period
Please contact sales@hypex.nl with the 14 days view period to request a return or exchange, you’ll receive a return label for your package, we do not accept returns without a label.
If you want to return a Hypex product, which is broken within the warranty period, please fill out the “Return Merchandise Authorization request form”
https://www.hypex.nl/FAQ-Hypex/Warranty-and-returns/Wat-is-the-return-policy-for-Hypex-products-which-are-broken-within-the-warranty-period
We consider ourselves very flexible when it comes to this subject, but are also happy to offer repair service if the warranty has been exceeded longer ago.
Repair service can be requested for products out of the warranty period and not older than 5 years, provided that the product is still in our product range. Repair costs must be paid before the repaired product is returned. To request repair service for a legacy product, please contact support@hypex.nl